FAQ - Orders

How do I place an order?

You can find the products you need by browsing our product categories, using the search box, or searching by sizes. Once you've found the right item(s), simply add them to your basket and proceed to checkout to complete your order.

If you need any assistance finding the correct product or placing your order, our friendly team is happy to help. Call us on +44(0)1942 269837.

Can I change or cancel my order?

Yes, if your order has not yet been dispatched, we can usually change or cancel it. Please contact us as soon as possible, and we'll do our best to help.

You can reach our customer service team on +44(0)1942 269837.

How can I track my order?

Once your order has been dispatched, we'll email you a tracking number so you can follow its progress. You can also view your tracking information at any time in the Orders section of your account. 

My order hasn't arrived. What should I do?

If your order has not arrived and the estimated delivery date has passed, please contact our customer support team. We'll investigate the delay and help resolve the issue as quickly as possible.

You can reach us on +44(0)1942 269837.

An item is missing from my order.

If an item is missing from your order, please contact our customer support team with your order number. We'll investigate the issue and resolve it as quickly as possible.

You can reach us on +44(0)1942 269837.

I've received a damaged or wrong item.

If you've received a damaged or incorrect item, please contact our customer support team with your order number. We'll investigate the issue and arrange a suitable resolution as quickly as possible.

You can reach us on +44(0)1942 269837.